We are here for you.
You are our top priority, and we're committed to making sure that you have the protection and support you need. As always, Our Mission is You.®
We want to reassure you that Armed Forces Insurance (AFI) will continue our long history of supporting our members during challenging times. We are here to help.
AFI has proactively implemented several forms of assistance to provide relief to our members who may be experiencing financial difficulties due to COVID-19.
As a result, we are temporarily waiving late fees and pausing any non-payment cancellations for Armed Forces Insurance Exchange policies to provide relief to our members during these uncertain times. If you have questions about a policy with one of our partner carriers, our AFI Agents are your advocates and will do all they can to provide the assistance you need. Please contact your AFI Agent at 800-255-6792 Monday-Friday from 7:30am to 6:30pm CT.
If you're experiencing financial difficulties due to COVID-19 and need additional assistance with your unique financial situation, please contact us at 800-524-9325, or email us at Billing@afi.org, to discuss your situation. We have representatives available Monday-Friday from 7:30am to 6:30pm CT.
This is an experience that none of us have been through before. As the situation continues to evolve with COVID-19, one thing we know for sure is that we're all in this together and we'll continue to be a source of stability and service for you.
We hope you and your family stay safe and we thank you for your continued trust in AFI.