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What AFI Members are Saying
I would just like to provide a few comments regarding my recent claim for my property due to Hurricane Irene. I called the claims department on Saturday night to inform them that a tree fell over the side of my house. I was called back about 2 hours later to inform me a claim has been processed and an adjuster will be calling me within 24 hours.
The adjuster called and gave me an approximate time he will be arriving. The insurance adjuster arrived on time and was very courteous and professional. He provided me with all the details involved with processing my claim. I was completely satisfied with his thoroughness in assessing the damages.
I was also surprised by a visit from Mike Mattix and Ellen Wyrick, from the Kansas Headquarters, a few hours after the adjuster came. They wanted to ensure that my needs were met, as far as my homeowners policy was concerned. This was a truly outstanding service from AFI. These are the kinds of service that other insurance agencies would do well to emulate. It was truly gratifying to see senior leadership involved with the recovery process of a client.
- Active Air Force, Colonel; Member Since 2000
When my father passed away I had to take over closing all his accounts, including his insurance with AFI. I am so grateful for your patience, help and advice. I even learned that I, too, am eligible for AFI coverage as being a child of a member. I will seriously consider in the very near future insuring with AFI as I've completed construction on my own home.
- Child of AFI Member; Member Since 1980
I am a new policyholder with AFI. Over the past several months I have had the pleasure of working with an AFI representative on setting up a policy for my new home. The responsiveness and help have been superb. Based on my experience with AFI, as my other policies come up for renewal I am going to look into switching them from USAA to AFI.
- Retired Coast Guard, Commander; Member Since 2011
I wanted to wait and respond back to you until the dust settled, after the St. Louis, MO Severe Weather Damage in April 2011. Now that everything is complete with all the work that had to be done, I wanted to let you know how very pleased we are with the results. From the very start, everyone in this process has performed beyond expectations. I wanted to let you know personally, that you, Barry and all the construction folks involved, resulted in our home being one of the first in our area to be completely restored, and to perfection.
Thank you and Armed Forces Insurance for being there for us and for your quick, courteous and efficient service.
- Retired Marine Corps, Gunnery Sergeant; Member Since 1998
AFI really made me and my wife feel appreciated for my service in the military, (I proudly enlisted on my 17th birthday in 1966) and a tour in Vietnam, where I became disabled. I have not been shown the respect in such a dignified and professional way by any company as we were made to feel by AFI.
- Former Army, Sergeant; Member Since 2011
Thank you so much for your attention and help. We truly appreciate all of the folks at Armed Forces Insurance. I have always prided myself for my military service but you and the people there truly make me feel great about the 7.5 years I spent in the Navy.
- Former Navy, Petty Officer 2nd Class; Member Since 2009
I would rather call Armed Forces Insurance than USAA (currently has auto coverage with them) because AFI has knowledgeable employees and they are always pleasant to talk with.
- Retired Air Force, Lieutenant Colonel; Member Since 2003
Thank you so much for your personal thank you card for becoming a new AFI client. I want to tell you, I could have never made the informed decisions pertaining to my choices, had it not been for your excellent employees. They far exceeded my expectations as far as knowledge of your products, stepped "way outside the box" of customer service. They were very quick with responses and even went to bat for me with my mortgage company.
- Widow of Former Air Force, Technical Sergeant; Member Since 2011
I give AFI an A+ for its support related to our house fire. When this started, the insurance adjuster said he worked with 200 different insurance companies and that AFI was unquestionably the best. He hit the mark! Thank you for your personal involvement and commitment along this long and sometimes torturous road associated with our claim resolution.
- Retired Air Force, Lieutenant Colonel; Member Since 2002
I just wanted to take this time to say thank you!! During the past year we have been through probably the roughest and most stressful times of our lives. During this time AFI was always available and so very helpful in such a trying time. Having never had a claim, and not really knowing what to do or expect, they really helped us greatly!
- Retired Navy, Petty Officer 1st Class; Member Since 2006
Thank you - it's rare to find such personal business interaction these days.
- Retired Army, Lieutenant Colonel; Member Since 1979
Thank you so very much for the help you gave me today with my auto policy. You were nice, knowledgeable, prompt and very courteous. To be honest I could have gone with another insurance company today and received a lower cost but the reason I did not use the other company is due to the wonderful service AFI gave me.
- Retired Navy, Chief Petty Officer; Member Since 2002
In the midst of throwing my father a 90th birthday party, I had a wind claim. I'm very happy with how professional AFI was and with how quickly they responded. I'm very thankful they were able to get someone out to my house so quickly to prevent further damage from occurring. Without a doubt I made the right decision in moving my coverage to AFI!
- Child of AFI Member; Member Since 2010
I'm extremely pleased with the customer service and the direct attention I received from AFI. You're like the old day local agents that seemed to care. Now days all these companies work by phone, just like AFI, but AFI really CARES about me and making sure I understand my policy.
- Retired Air Force, Senior Master Sergeant; Member Since 2005
